Application
Privacy Policy

Introduction

Nu10 LLC and its applicable affiliates and group entities ("Nu10", "we", "us" or "our") are committed to protecting the privacy and security of personal information processed through our applications, platforms, software products, APIs, websites, portals and related digital services (collectively, the "Applications").

This Application Privacy Policy ("Privacy Policy") explains how Nu10 collects, uses, processes, stores, shares and protects personal information when you use or interact with an Application.

This Privacy Policy applies to individuals who use or access a Nu10 Application; create or maintain an account; communicate with us through an Application; submit information, documents, files, prompts or other content through an Application; interact with AI-powered features; or otherwise have their personal information processed by Nu10 in connection with an Application.

An individual Application may provide an additional or application-specific privacy notice where the nature of the service requires more specific information.

Who We Are

Data Controller / Responsible Entity: Nu10 LLC. Address: 447 Broadway, 2nd FL #734, New York, NY 10013, USA. Privacy Contact: contact@nu10.co.

Where Nu10 provides an Application to an enterprise customer and processes personal information on that customer’s behalf, the customer may be the data controller or equivalent responsible entity, and Nu10 may act as a data processor or service provider.

Information We Collect

Depending on the Application and how you use it, we may collect identity and account information; contact information; application and usage information; device and technical information; content and information you submit; communications; and information received from other lawful sources.

This may include names, usernames, employee or user IDs, company and professional information, email and telephone numbers, authentication information, IP addresses, device information, application activity, documents, text, images, audio, video, business records, prompts, feedback, support correspondence and related technical or security information.

How We Collect Information

We may collect information directly from you, automatically through your use of an Application, from your employer or organisation, from authorised users, integration partners, identity providers, service providers, publicly available sources, or other lawful sources.

How We Use Personal Information

We may process personal information to provide and operate Applications; manage accounts; authenticate users; provide support; process requests and transactions; integrate authorised systems; monitor performance and security; detect fraud or misuse; maintain audit records; improve functionality, reliability and security; comply with law; establish or defend legal claims; communicate administrative and security information; and perform other purposes disclosed at or before collection.

AI, Machine Learning and Automated Processing

Some Nu10 Applications use artificial intelligence, machine learning, natural language processing, large language models, automated workflows, analytics and other AI technologies.

Depending on the Application, information submitted by users may be processed to generate responses or recommendations, classify or analyse information, extract information from documents, identify patterns or anomalies, automate business processes, support decision-making, generate summaries or reports, or provide conversational functionality.

The specific AI processing performed by an Application depends on its functionality and configuration. Nu10 does not use personal information for unrelated purposes merely because it is technically available to an AI system.

Where an Application involves automated decision-making or profiling subject to applicable law, additional information and rights may apply.

Legal Basis for Processing

Depending on applicable law and circumstances, Nu10 may process personal information based on performance of a contract, compliance with a legal obligation, consent, legitimate interests where permitted, or another lawful basis.

Where processing is based on consent, you may have the right to withdraw consent, subject to applicable limitations.

Cookies and Similar Technologies

Applications may use cookies, software development kits, local storage, pixels, logs and similar technologies for authentication, security, session management, functionality, preferences, analytics and service performance. Where required by law, we will obtain consent before using non-essential technologies.

How We Share Personal Information

We may disclose personal information to customers and organisations; service providers and processors supporting cloud hosting, infrastructure, security, authentication, communications, analytics, AI and machine-learning services, support and other operations; legal or regulatory authorities where required or permitted; and parties involved in a merger, acquisition, restructuring or similar corporate transaction.

International Data Transfers

Nu10 may operate globally and may use service providers or infrastructure located in countries other than the country in which you reside. Where personal information is transferred internationally, Nu10 will take measures required by applicable law to protect the information and establish an appropriate legal mechanism where required.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing the Application, maintaining records, complying with legal obligations, resolving disputes and enforcing agreements. Retention periods may vary by Application, information type, contract and applicable law. When information is no longer required, we will delete, anonymise or securely dispose of it as appropriate.

Data Security

Nu10 maintains appropriate technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, misuse or destruction. Measures may include access controls, authentication, encryption where appropriate, logging and monitoring, infrastructure security, vulnerability management, backup and recovery controls, and organisational procedures.

Your Privacy Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict or object to certain processing, request portability, withdraw consent where applicable, and lodge a complaint with a competent authority.

Privacy requests may be sent to privacy@nu10.ai. We may need to verify your identity.

Where Nu10 processes information on behalf of an enterprise customer, you may need to submit your request to that customer. Nu10 will reasonably assist where required under the applicable arrangement.

Children

Our Applications are generally intended for business and professional use and are not directed toward children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

Third-Party Services and Links

Applications may integrate with or contain links to third-party services. Such services may have their own privacy policies and terms. Nu10 is not responsible for independent third-party privacy practices.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in Applications, business practices, technology or applicable legal requirements. Where material changes require notice, we will provide appropriate notice. The Last Updated date indicates when it was most recently revised.

Contact Us

Nu10 LLC. Privacy Contact: contact@nu10.ai. Address: 447 Broadway, 2nd FL #734, New York, NY 10013, USA. Website: https://nu10.ai.

Application-Specific Notices

Certain Nu10 Applications may collect or process additional information or provide additional functionality. Where required, an Application-specific privacy notice may explain the specific information collected, purposes, retention, third-party services, international transfers, AI processing and additional rights. In the event of a conflict, the Application-specific notice will govern the processing described in that notice, to the extent permitted by law.